Aqua NOC
Operational Excellence, Always.

Aqua NOC is our dedicated network operations centre on the North East coast of England, delivering customers the peace of mind that comes with constant monitoring and management of our subsea cable systems.

Watch full video

24/7/365
Monitoring And Support

Our team loses sleep so that you don't have to.

Network
Operations Centre

Network Surveillance

Routes:
AEC-1 (Yellow): New York to London, with options for Dublin, Manchester, and Slough.
AEC-2 (Red): New Jersey to Denmark, with extensions to the Nordics, Netherlands, Germany, and beyond.
AEC-3 (Blue): Boston to Slough, with extensions to London and Continental Europe.

Location Key:

  • BOS: Boston
  • KIL: Killala
  • OLH: Old Head
  • DUB: Dublin
  • IoM: Isle of Man
  • BPL: Blackpool
  • MAN: Manchester
  • PCY: Parc Cybi
  • BUD: Bude
  • SLO: Slough
  • LON: London
  • BLA: Blaabjerg

NOC Services

24/7/365 Network surveillance
Ownership, tracking and fault management through to full resolution
Fault management suite including: notification, escalation, isolation, mitigation and recovery
Intervention by practiced experts
Planned outage coordination
Seamless escalation process (level one to level three)
End-to-end case management through an industry-leading trouble ticketing system

Meet Your Expert Team

Leslie Robinson
Senior NOC Manager

Andy is Chief Network Officer at Aqua Comms. He was appointed to this position in June 2017 and since joining has made a massive impact, leading all aspects of Aqua Comms’ global operations and engineering. Most recently, Andy held the position of COO at Bermuda Telephone Company (BTC) where he held operational responsibility for network planning, field operations, NMC, SOC, and IT, along with customer care, Sales and Marketing.

Andy has more than three decades of experience in the national and international arena, optimising mobile, fixed and subsea operations. Prior to his role at BTC, he was Managing Director of Network Rail Telecom. Under Andy’s leadership he developed services for both critical national infrastructure and the commercialisation of the network, developing a single, unified telecoms organisation focused on improving service availability and customer satisfaction, among other activities.

Andy has held other positions, such as Global Vice President, Field Operations, and Infrastructure Engineering at Interoute Communications, as well as Senior Operational responsibilities at BTC where he oversaw operations of the incumbent driving transformation and digitisation of the network. He also spent considerable time as a senior leader at Ebone/GTS and BT. A telecommunications industry veteran, throughout his career he has sustained full operational and managerial responsibility.

Leslie
Senior NOC Manager

Coming Soon

“It’s not about sounding clever or overengineering things. It’s about trust and great service. That's how we run the AquaNOC and why it works. Everyone here knows their job, communicates clearly, and takes pride in responding to customers quickly and efficiently."
Leslie
Senior NOC Manager
Mark
Senior Service Manager

Coming Soon

“The service we provide is all about keeping customers in the loop without the tech-speak, so they always know what’s happening and why.”
Mark
Senior Service Manager
Neal
T1 Shift Lead NOC Engineer

Coming Soon

“On shift, you need to be decisive and know when to lean on your team. The NOC runs well because it’s structured and respectful—we trust each other, and that keeps things moving fast but in control.”
Neal
T1 Shift Lead NOC Engineer
Adrian
Head of Network Operations

Coming Soon

“We don’t build for convenience. We build for stability, predictability, and trust. That’s what the NOC is about—avoiding drama by doing things properly, every time.”
Adrian
Head of Network Operations
Shanmukh
SOC Engineer

Coming Soon

“Security isn’t an afterthought here. It’s built into how we think, how we plan, and how we act. That’s what makes the AquaNOC more than just reactive—it’s a forward-thinking part of the Aqua Comms network.”
Shanmukh
SOC Engineer
Anthony
T1 Graduate NOC Engineer

Coming Soon

“The best part of joining this team is how willing everyone is to share what they know. You’re expected to be switched on, but you’re never left guessing. It’s a sharp environment, and that's exactly what motivates me.”
Anthony
T1 Graduate NOC Engineer
Paul
Tier 1 NOC Engineer

Coming Soon

“The rhythm here is fast, but not messy. You’ve got to be focused, methodical, and willing to jump in when something’s not right. That’s what keeps us a step ahead of issues before they escalate.”
Paul
Tier 1 NOC Engineer
Jordan
Service Manager

Coming Soon

“The NOC isn’t just about alerts and graphs. It’s about translating what’s going on into something useful for customers—so they feel informed and reassured, not just updated.”
Jordan
Service Manager

Operational Excellence

We are a team of experts, who work as a proactive and committed extension of your team

24/7 Monitoring and Support

We respond to issues quickly and reliably, as soon as they occur, to ensure maximum uptime

The Future of Subsea Connectivity

Aqua Comms is the leading subsea infrastructure specialist for future-proofed, reliable subsea network capacity

Contact the
Aqua NOC Team

+44 (0) 191 249 3678
Contact us
Aqua Comms
The Exchange Building, Foster Place, Dublin 2, Ireland

Contact us

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
1st
Aqua Comms NOC
NOC Technician
+1 217-636-5253
2nd
NOC Tier 2 Engineer
NOC On-Shift Team Lead
+1 217-636-5253
Ask for escalation
3rd
Leslie Robinson
Senior NOC Manager
+1 217-636-5253
Ask for escalation
4th
Adrian Smith
Head of Network Operations
+1 217-636-5253
Ask for escalation
Sales
+353 (0)1 662 4399
Billing
+353 (0)1 662 4399
Service Management
+353 (0)1 662 4399